Topics

Issue with the app.

Richard McKinley <mcfurbie@...>
 

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.

Chuck Dean
 

Hello,
Usually this problem is caused from the flick up and hold gesture being starter too close to the bottom of the screen. If you start the gesture at least one inch above the bottom of the iPhone you will not engage the control panel.


I hope this helps,
Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.


Richard McKinley <mcfurbie@...>
 

I usually use the dismiss or next keyboard buttons since I like that way better.

On Aug 23, 2018, at 12:47 PM, Chuck Dean <cadean329@...> wrote:


Hello,
Usually this problem is caused from the flick up and hold gesture being starter too close to the bottom of the screen. If you start the gesture at least one inch above the bottom of the iPhone you will not engage the control panel.


I hope this helps,
Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.



Chuck Dean
 

Sorry,
I misunderstood.
I have never heard of this problem.
What iPhone and iOS version are you using?
Thank you,
Chuck

On Aug 23, 2018, at 9:51 AM, Richard McKinley <mcfurbie@...> wrote:

I usually use the dismiss or next keyboard buttons since I like that way better.

On Aug 23, 2018, at 12:47 PM, Chuck Dean <cadean329@...> wrote:


Hello,
Usually this problem is caused from the flick up and hold gesture being starter too close to the bottom of the screen. If you start the gesture at least one inch above the bottom of the iPhone you will not engage the control panel.


I hope this helps,
Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.




Chuck Dean
 

Hello again
Something I should mention, there is an iOS gesture, a flick up from the bottom of the phone, that will engage the control panel.
If you are searching for the dismiss keyboard, or change keyboard, buttons from the bottom of the phone, you may be accidentally engaging this gesture.
If this is the case, try searching for the buttons, from above, and moving down.
I hope this helps, Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.


Richard McKinley <mcfurbie@...>
 

It happens after I've found and activated one of the buttons.

On Aug 23, 2018, at 1:22 PM, Chuck Dean <cadean329@...> wrote:

Hello again
Something I should mention, there is an iOS gesture, a flick up from the bottom of the phone, that will engage the control panel.
If you are searching for the dismiss keyboard, or change keyboard, buttons from the bottom of the phone, you may be accidentally engaging this gesture.
If this is the case, try searching for the buttons, from above, and moving down.
I hope this helps, Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.



Richard McKinley <mcfurbie@...>
 

The latest version with iPhone8

On Aug 23, 2018, at 1:00 PM, Chuck Dean <cadean329@...> wrote:


Sorry,
I misunderstood.
I have never heard of this problem.
What iPhone and iOS version are you using?
Thank you,
Chuck

On Aug 23, 2018, at 9:51 AM, Richard McKinley <mcfurbie@...> wrote:

I usually use the dismiss or next keyboard buttons since I like that way better.

On Aug 23, 2018, at 12:47 PM, Chuck Dean <cadean329@...> wrote:


Hello,
Usually this problem is caused from the flick up and hold gesture being starter too close to the bottom of the screen. If you start the gesture at least one inch above the bottom of the iPhone you will not engage the control panel.


I hope this helps,
Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.





Chuck Dean
 

Ok,
I am out of suggestions. Please wait for kosta to reply to your problem.
Chuck

On Aug 23, 2018, at 10:29 AM, Richard McKinley <mcfurbie@...> wrote:

The latest version with iPhone8

On Aug 23, 2018, at 1:00 PM, Chuck Dean <cadean329@...> wrote:


Sorry,
I misunderstood.
I have never heard of this problem.
What iPhone and iOS version are you using?
Thank you,
Chuck

On Aug 23, 2018, at 9:51 AM, Richard McKinley <mcfurbie@...> wrote:

I usually use the dismiss or next keyboard buttons since I like that way better.

On Aug 23, 2018, at 12:47 PM, Chuck Dean <cadean329@...> wrote:


Hello,
Usually this problem is caused from the flick up and hold gesture being starter too close to the bottom of the screen. If you start the gesture at least one inch above the bottom of the iPhone you will not engage the control panel.


I hope this helps,
Chuck

On Aug 23, 2018, at 9:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.






 

Hi Richard,

As mentioned in our reply to your App Store review, we've only heard of this problem when people try to use the flick gestures instead of the dedicated buttons to exit the keyboard, and there's nothing we can do on our end to completely prevent this from happening in that case. If you do not need to access the control center from all apps, you could actually turn it off from the iOS Settings, and still be able to access it from the home screen. Here's a relevant article: https://www.engadget.com/2014/05/06/iphone-101-control-center-getting-in-the-way-heres-how-to-dis/

Hope this is helpful to you. If you can't turn off the control center and are still experiencing issues, we would be happy to learn more about the exact way you perform the explore gesture to find and activate the "Next Keyboard" or "Dismiss Keyboard" buttons, and we have some ideas on how we could figure this out together with a special build of FlickType that we can send you through TestFlight.

Warmly,
Kosta

Kimberly Parsley
 

Yes, I have this problem as well. I believe I was the first person to report it. Ashley asked what kind of phone I’m using. I’m using the iPhone 7 running the latest version of iOS and the latest FlickType build. The problem just happened to me again. I was in iMessage, flicked up to dismiss the FlickType keyboard, and the control center came up. I was unable to use the home button to dismiss flicktype. I had to do a series of holding down the power button, pressing the home key, and cussing to get anything to happen. Not sure exactly what eventually worked but I was able to bring up the app switcher, close out of everything, then reboot my phone. I love this app, and my hope is that fixing this problem will become an immediate priority, as I am afraid to use the FlickType app on lengthy documents or anything important.
Kimberly

On Aug 23, 2018, at 11:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.


Richard McKinley <mcfurbie@...>
 

It happens to me when using the buttons.

On Aug 23, 2018, at 9:02 PM, Kimberly Parsley <kimberly.parsley@...> wrote:

Yes, I have this problem as well. I believe I was the first person to report it. Ashley asked what kind of phone I’m using. I’m using the iPhone 7 running the latest version of iOS and the latest FlickType build. The problem just happened to me again. I was in iMessage, flicked up to dismiss the FlickType keyboard, and the control center came up. I was unable to use the home button to dismiss flicktype. I had to do a series of holding down the power button, pressing the home key, and cussing to get anything to happen. Not sure exactly what eventually worked but I was able to bring up the app switcher, close out of everything, then reboot my phone. I love this app, and my hope is that fixing this problem will become an immediate priority, as I am afraid to use the FlickType app on lengthy documents or anything important.
Kimberly
On Aug 23, 2018, at 11:39 AM, Richard McKinley <mcfurbie@...> wrote:

Hello, I'm using the app store version of the app. When I switch or dismiss the FlickType keyboard I get thrown into the control center. I've canceled my subscription until this issue is corrected since I can't use the app as an all access keyboard with this problem.



Richard McKinley <mcfurbie@...>
 

Ok I did what you suggested. I can now only launch control center from home screen. That seems to correct the problem.

On Aug 23, 2018, at 8:21 PM, FlickType <@FlickType> wrote:

Hi Richard,

As mentioned in our reply to your App Store review, we've only heard of this problem when people try to use the flick gestures instead of the dedicated buttons to exit the keyboard, and there's nothing we can do on our end to completely prevent this from happening in that case. If you do not need to access the control center from all apps, you could actually turn it off from the iOS Settings, and still be able to access it from the home screen. Here's a relevant article: https://www.engadget.com/2014/05/06/iphone-101-control-center-getting-in-the-way-heres-how-to-dis/

Hope this is helpful to you. If you can't turn off the control center and are still experiencing issues, we would be happy to learn more about the exact way you perform the explore gesture to find and activate the "Next Keyboard" or "Dismiss Keyboard" buttons, and we have some ideas on how we could figure this out together with a special build of FlickType that we can send you through TestFlight.

Warmly,
Kosta


 

Richard, thank you for reporting back. We're happy to learn this addressed your issue, and hopefully others can also benefit from this workaround - Kimberly we would love to hear if disabling Control Center worked for you as well.

We are always striving to make FlickType the best possible productivity tool. Sometimes iOS throws us curveballs and it's only with our users help that we often find ways to work around these issues. Let us know if there are any other issues we need to look into!

Warmly,
Kosta