Date   
Re: To upgrade from version 3.4 #206 to version 4.1 or not?

 

Hi Alan,

I have also been practicing my singing, and surprisingly it seems that Theodore likes it, smile.

With regards to upgrading, it's a fair question. You can always check the changelogs from the App Store, and we generally keep older versions on TestFlight that you can access using the "Previous Builds" option in case you need to revert for any reason. In any case, below are the changes from the two versions that have followed since 3.4, so you can decide if you want to upgrade.

- Kosta

4.1 Nov 14, 2018
• Improved behavior in numerical fields, such as currency fields in financial apps. Please let us know what you think!
• Added "Theodore" to the dictionary. My wife and I just had a new baby, and guess what we named him, smile :)

4.0 Nov 7, 2018
• Brand new Apple Watch companion app. You can now send messages straight from your watch!
• Performance improvements to make FlickType even more snappy.
• Updated instructions.
• Reduced memory usage.
• Dictionary improvements.
• Fixed some typing issues when using the half-screen mode.
• Removed "Minimal" size setting, and renamed "Half screen" to "Standard".
• Workaround for iOS bug where switching keyboards is impossible on text fields that expect numbers. FlickType will now dismiss the keyboard instead of attempting to switch to the next keyboard, since the latter would cause a freeze.
• Added announcement when changing keyboard layouts (numbers, uppercase, lowercase etc).
• Removed "Dismiss" key setting - the dismiss key will now automatically appear when in "Full screen" mode only.
• Replaced "Done" button in "Settings" tab with a "Dismiss" button that only appears when editing the emoji shortcuts.
• Renamed "Demo" tab to "Type".
• Other bug fixes.

Re: To upgrade from version 3.4 #206 to version 4.1 or not?

 

Kosta,

Thanks so much for the quick reply. I'm sure Theodore very much enjoys your dulcet tones and I know you enjoy singing to him.

I'll go ahead and update since the list below is quite extensive and I'm not using anything in my current version that's gone away from what you've described.

Enjoy your new son and thanks again for FlickType and how it makes typing fast and fun.

Alan

-----Original Message-----
From: hello@flicktype.groups.io [mailto:hello@flicktype.groups.io] On Behalf Of FlickType
Sent: Friday, November 16, 2018 11:38 AM
To: hello@flicktype.groups.io
Subject: Re: [FlickType] To upgrade from version 3.4 #206 to version 4.1 or not?

Hi Alan,

I have also been practicing my singing, and surprisingly it seems that Theodore likes it, smile.

With regards to upgrading, it's a fair question. You can always check the changelogs from the App Store, and we generally keep older versions on TestFlight that you can access using the "Previous Builds" option in case you need to revert for any reason. In any case, below are the changes from the two versions that have followed since 3.4, so you can decide if you want to upgrade.

- Kosta

4.1 Nov 14, 2018
� Improved behavior in numerical fields, such as currency fields in financial apps. Please let us know what you think!
� Added "Theodore" to the dictionary. My wife and I just had a new baby, and guess what we named him, smile :)

4.0 Nov 7, 2018
� Brand new Apple Watch companion app. You can now send messages straight from your watch!
� Performance improvements to make FlickType even more snappy.
� Updated instructions.
� Reduced memory usage.
� Dictionary improvements.
� Fixed some typing issues when using the half-screen mode.
� Removed "Minimal" size setting, and renamed "Half screen" to "Standard".
� Workaround for iOS bug where switching keyboards is impossible on text fields that expect numbers. FlickType will now dismiss the keyboard instead of attempting to switch to the next keyboard, since the latter would cause a freeze.
� Added announcement when changing keyboard layouts (numbers, uppercase, lowercase etc).
� Removed "Dismiss" key setting - the dismiss key will now automatically appear when in "Full screen" mode only.
� Replaced "Done" button in "Settings" tab with a "Dismiss" button that only appears when editing the emoji shortcuts.
� Renamed "Demo" tab to "Type".
� Other bug fixes.

FlickType question or suggestion

Harry Bell
 

I am using the latest app store version of FlickType on my iPad running the latest beta of iOS 12.1.1 and the dismiss keyboard key does not show up visually even though that setting is turned on in settings. I have restarted the iPad but no change. VoiceOver does read out the next keyboard key but it is invisible.
Thanks

Re: FlickType question or suggestion

 

Hi Harry,

Thanks for the message. We recently made a change where you need to press and hold to show any of the action keys. Does this help?

Thanks!
Ashley

On Mon, Nov 19, 2018 at 10:57 PM, Harry Bell wrote:


I am using the latest app store version of FlickType on my iPad running the
latest beta of iOS 12.1.1 and the dismiss keyboard key does not show up
visually even though that setting is turned on in settings. I have restarted
the iPad but no change. VoiceOver does read out the next keyboard key but it
is invisible.

Re: FlickType question or suggestion

Harry Bell
 

Ah, got it!
Thanks
Harry

On 20 Nov 2018, at 18:22, FlickType <@FlickType> wrote:

Hi Harry,

Thanks for the message. We recently made a change where you need to press and hold to show any of the action keys. Does this help?

Thanks!
Ashley

On Mon, Nov 19, 2018 at 10:57 PM, Harry Bell wrote:


I am using the latest app store version of FlickType on my iPad running the
latest beta of iOS 12.1.1 and the dismiss keyboard key does not show up
visually even though that setting is turned on in settings. I have restarted
the iPad but no change. VoiceOver does read out the next keyboard key but it
is invisible.

Upcoming pricing changes

 
Edited

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their decision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta

Re: Upcoming pricing changes

Christy S
 

Wow, that makes me wonder just what they consider an appropriate use of subscriptions? If there's one thing I don't like about apple, it's how controlling they are. Apparently, their communication with one another is a bit lacking, too.


Anyway, complaints aside, I'm curious what will happen for those of us who are already on subscription? Will we still have to pay whatever price? My personal thought for a price is perhaps $20. I don't know how sustainable that would be for you guys, though. I just know that many blind folks are sadly unemployed, so making a large one time purchase can be challenging.

On 11/20/2018 5:20 PM, FlickType wrote:
Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta

Re: Upcoming pricing changes

leonard morris
 

You stated, "We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard." Well, while the annual renewal subscription is relatively inexpensive how will I and others who elected for the annual pricing subscription option be impacted by the new pricing scheme whatever it happens to be determined by the developers?

On 11/20/2018 6:20 PM, FlickType wrote:
Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta

--
"Every country has an idenity, history, customs, and culture. It's a unique landscape in determining how its people live, work and play."

Re: Upcoming pricing changes

Liz and Hope
 

I know that a price needs to be economical for blind and visually impaired people to be able to afford this product. I think that $4.99 would be a reasonable fee for this keyboard. Whatever price you decide I will pay because our use FlickType 99% of the time at this point.
Liz Ulrich and leader Dog hope
HTTP://WWW.FACEBOOK.COM/ELIZABETH.ULRICH.1

On Nov 20, 2018, at 6:20 PM, FlickType <@FlickType> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta


Re: Upcoming pricing changes

Katie Epperson
 

What are your thoughts? I’ve never sold an app, but I can try to help

On Nov 20, 2018, at 3:20 PM, FlickType <@FlickType> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta


Re: Upcoming pricing changes

Gordon
 

This keyboard has become a major part of my life. It enables me to type just as quickly as a sighted person. I type more using flick type than I do on my desktop keyboard. What is wrong with Apple? Don't one person make notes for the next person to read in specialized cases? I don't mind paying whatever I need to pay to continue to use flick type. I just hope that a price can be decided on that will benefit all who wish to use this app. shame on Apple for not doing something so simple as writing a note so that the next app reviewer will know what flick type is and what it does.

On 11/20/2018 5:20 PM, FlickType wrote:
Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta

Re: Upcoming pricing changes

Paul Henrichsen
 

Hi. I would pay $20 or more. Because of flicktype, I am able to type much longer messages and an able to type them much faster than using the traditional keyboard.
You're also going to need to figure out how those of us who paid for a year will be charged.
Thanks.

Paul Henrichsen
paul@...
pfhj2000@...

On Nov 20, 2018, at 3:21 PM, FlickType <@FlickType> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta


Re: Upcoming pricing changes

Chuck Dean
 

Hi Kosta and Ashley,
Perhaps you should contact Apple Accessibility. They may be able to get the right people to do the right thing.
 

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 4:20 PM, FlickType <hello@...> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta



Re: Upcoming pricing changes

Chuck Dean
 

accessibility@...

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 5:36 PM, Chuck Dean via Groups.Io <chuckdean@...> wrote:

Hi Kosta and Ashley,
Perhaps you should contact Apple Accessibility. They may be able to get the right people to do the right thing.
 

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 4:20 PM, FlickType <hello@...> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta



Re: Upcoming pricing changes

Paul Henrichsen
 


I am paying $12 per year for a podcast program. I wonder how that differs from flicktype?
 

Paul Henrichsen


On Nov 20, 2018, at 4:38 PM, Chuck Dean via Groups.Io <chuckdean@...> wrote:

accessibility@...

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 5:36 PM, Chuck Dean via Groups.Io <chuckdean@...> wrote:

Hi Kosta and Ashley,
Perhaps you should contact Apple Accessibility. They may be able to get the right people to do the right thing.
 

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 4:20 PM, FlickType <hello@...> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta



Re: Upcoming pricing changes

JP Shandra
 

Hello Ashley and Kosta,
This is a hard question when dealing with the Blind community. I am getting very frustrated with Apple, but I won't get started on that.
Most blind users aren't financially secure. I had no problem paying the $12 for the year. I would be willing to pay much more. This keyboard is invaluable to me. It makes life much easier. Although, I know many others just can't.
You guys no doubt need to be compensated fairly for time and value of your product.
Have you tried reaching out to Sarah Herrlinger? She is VP of Apple's Accessibility. There's no doubt that FlickType is a unique product that doesn't fit into the typical mold. If Apple is truly a champion for accessibility, they should be giving this keyboard its upmost support.
Best,
JP    

On Nov 20, 2018, at 4:44 PM, Paul Henrichsen <paul@...> wrote:


I am paying $12 per year for a podcast program. I wonder how that differs from flicktype?
 

Paul Henrichsen


On Nov 20, 2018, at 4:38 PM, Chuck Dean via Groups.Io <chuckdean@...> wrote:

accessibility@...

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 5:36 PM, Chuck Dean via Groups.Io <chuckdean@...> wrote:

Hi Kosta and Ashley,
Perhaps you should contact Apple Accessibility. They may be able to get the right people to do the right thing.
 

Chuck (mobile)
Pleez x cuze enny tie ping or spelin air ores.


On Nov 20, 2018, at 4:20 PM, FlickType <hello@...> wrote:

Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta



Re: Upcoming pricing changes

Aaron
 

I know that many people would love to pay a one time price for the app and use it indefinitely. I would think that $15 or even $20 would be a good asking price. In fact, I would even pay that myself even being a beta tester. That is truly how much I believe in the flick type keyboard and what it does for typing faster.

 

 

Best,

Aaron Linson

https://www.linkedin.com/in/aaron-linson/

 

 

 

 

Re: Upcoming pricing changes

 
Edited

Thank you all for the support and suggestions.

We will reach out to them once more through the regular App Review channel to try and get this update through and see what happens. We will also reach out to the contacts you suggested. If you have more ideas or suggestions please keep them coming, we really appreciate all your input. I have spoken with Sarah Herrlinger in the past, but that was many years ago, so if someone knows her well enough to make an intro it could go a long way - please let us know at hello at flicktype.com.

If and when we switch to a one-off purchase model, we will make sure all current subscriptions remain valid throughout the current billing cycle, be it monthly or yearly. This does assume that Apple will be ok with maintaining the subscription for existing users, but not offering it to new users.

Finally, for anyone curious, here's our latest response to the App Review Team. Be aware that it's a few paragraphs long, and it might not make for the most exciting reading:

-------

Dear App Review Team,

We are writing in response to the most recent rejection of our assistive technology app "FlickType Keyboard", as communicated to us through the Resolution Center. We would like to note that we have previously received a rejection notice relating to the same 3.1.2 guideline. That rejection was eventually reversed after communicating with the review team, and while we don't have the transcripts of the phone calls, we'd like to include one of our previous written responses to provide some more context on the matter for your consideration:

While we understand that not all uses of auto-renewing subscriptions are appropriate, here are a few reasons why we believe our app is utilizing the service in an appropriate way:

- Section 3.1.2 of the App Store Review Guidelines states: "Apps may offer auto-renewing in-app purchase subscriptions, regardless of category on the App Store." It also goes on to state that "you must provide ongoing value to the customer" and that "examples of appropriate subscriptions include: [...], apps that offer consistent, substantive updates;". We hope that our track record on the App Store demonstrates that we are constantly and meaningfully increasing our app's value for our users, existing and new users alike.

- The target audience of this app is extremely small, consisting of iOS users who are completely blind or have severe visual impairments. To make up for the few potential users, products in the assistive technology industry are usually priced dramatically higher than their mainstream counterparts, further limiting the potential number of users and locking the entire industry into a vicious circle. Being able to offer our technology for just $1 a month has allowed a significant number of users to meaningfully improve their daily lives, users who would otherwise have not tried the app had they seen a higher, one-time purchase pricing model.

- A non-renewing monthly subscription, as previously suggested, would put an unnecessary extra burden on users who want to maintain their subscription, and are used to the automatic renewing subscription mechanism from almost every other subscription app. Our assistive app is also not something that is seasonal or only provides value for a short time, but is instead a critical component of their entire device given that a keyboard is used inside most other apps. Additionally, a non-renewing subscription potentially coupled with a one-time purchase option suffers from significantly increased development complexity, as well as the perception of a higher priced product that often prevents people from even proceeding to try something out.

- Drawing from our decade-long experience in assistive technology, we believe that low-priced renewing subscriptions are a vital ingredient for the success and growth of the industry in the future.

Ultimately, we understand that there are, and always will be, edge cases in judging the appropriateness of auto-renewing subscriptions. We are also aware that the App Review process itself is not always perfect and we've happily communicated through the Resolution Center multiple times in the past. We think our current business model serves our users well, and we sincerely hope you reconsider your decision so that we can continue to develop and innovate on the iOS platform for years to come. If your decision on the appropriateness of auto-renewing subscriptions in our case is indeed final, we kindly ask that we are given until our very next submission to implement a change in our business model so that we can have time to determine the right price for a Non-Consumable In-App Purchase, without delaying the release of the latest features to our users in the meantime.

Thank you for your consideration, and we are always happy to provide more information if needed.

Warmly,
Kosta & Ashley Eleftheriou
https://www.flicktype.com

Re: Upcoming pricing changes

David Goldfield
 

Hello.

The situation you're describing reminds me very much of what Blindfold Games went through. Apple eventually relented and I believe that it may have been due to a large public response. If you have not already done so, I would suggest that you post this message not only to Applevis but to the blindness mailing lists, particularly those which deal with Apple products. It is quite possible that Apple could be persuaded to relent as well. Like you I just want the product to be sustainable, as it is so useful and unique. I would gladly pay a higher price for it if it meant ensuring this.

David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com

On 11/20/2018 6:20 PM, FlickType wrote:
Dear FlickType friends,

We have had numerous rejections of FlickType by Apple over the last few months, most often due to the uncommon nature of our app being a keyboard for VoiceOver users. Usually the reviewer is confused by the way they need to operate the keyboard with VoiceOver, and it takes some back-and-forth before they eventually reverse their devision and let us release our updates to the App Store.

This past weekend, our update got rejected because, quote, "the app uses auto-renewing subscriptions, but it is not an appropriate use of the service". This has happened before, and after our detailed explanation and position they agreed to reverse their decision at the time. It would seem that they have now either changed their policy, or this is a different person reviewing the app and for some reason they don't have the context of our earlier conversations. This is likely to happen again in the future, even if we succeed in getting the current update through.

Either way, App Store rejections and appeals to the App Review Board take a long time to resolve, time that we can better spend developing the app itself. We have therefore decided to drop the subscription model moving forward, and instead introduce a one-off purchasing fee for the system-wide keyboard, so that we at least eliminate one of the potential causes of App Store rejections and delays in the future.

We have not yet decided on the pricing, and in fact we'd love to hear some of your ideas on that. We are still hoping that we can find a price that is both reasonable for users, and also sustainable for us as a business. We also wanted to share this background information with you, and for you to be aware of the upcoming pricing changes.

Again, we welcome your thoughts in the matter, and we are thankful for all your support so far.

Warmly,
Kosta



Re: Upcoming pricing changes

Gordon
 

The cool thing about the subscription model is that it offers a constant cash flow each month. Flick type is a specialized app made for us. And there are only so many of us who will need it. It's not an app that millions of people will buy and where new people will continue to buy. Once we all pay for it, that's the end of the cash flow.

On 11/20/2018 8:08 PM, Aaron wrote:

I know that many people would love to pay a one time price for the app and use it indefinitely. I would think that $15 or even $20 would be a good asking price. In fact, I would even pay that myself even being a beta tester. That is truly how much I believe in the flick type keyboard and what it does for typing faster.

 

 

Best,

Aaron Linson

https://www.linkedin.com/in/aaron-linson/