Date   
Re: I lost more text.

 

Thank you Chuck, no worries.

Since the majority of folks don't seem to experience the issue, and we now have more memory logging information, we will consider releasing this build to beta in order to get a reliable signal sooner. Same goes for the issue that Benny is experiencing. With more people using a build, patterns can arise to help us figure out what's going on, and it seems that the last couple of builds are at least not utterly broken. FYI we are seeing a lot of out-of-memory crashes in the current beta build anyway, so we think this last build might actually be better for most people.

Thanks,
Kosta




On Thu, Jun 21, 2018 at 9:37 AM Chuck Dean <cadean329@...> wrote:

Hi Kosta,
 I'll try typing as much as possible, but unfortunately I am going out of town over the weekend and probably won't be doing as much typing.
 Chuck

> On Jun 21, 2018, at 9:27 AM, FlickType <hello@...> wrote:
>
> Thanks Chuck, that's strange that there was nothing there. I have not yet received your crash report from TestFlight either.
>
> If you could try to stress test build 99, it might help us better understand what's going on. There's some added logging information in that build to better understand memory usage.
>
> By the way, last night there was an outage of our mailing list provider, groups.io. If you or anyone got any errors sending messages, you may try again now as everything seems to be working again.
>
> Thank you,
> Kosta
>
>
>



Re: I lost more text.

Chuck Dean
 

Hi Kosta,
I'll try typing as much as possible, but unfortunately I am going out of town over the weekend and probably won't be doing as much typing.
Chuck

On Jun 21, 2018, at 9:27 AM, FlickType <@FlickType> wrote:

Thanks Chuck, that's strange that there was nothing there. I have not yet received your crash report from TestFlight either.

If you could try to stress test build 99, it might help us better understand what's going on. There's some added logging information in that build to better understand memory usage.

By the way, last night there was an outage of our mailing list provider, groups.io. If you or anyone got any errors sending messages, you may try again now as everything seems to be working again.

Thank you,
Kosta


Re: I lost more text.

 

Thanks Chuck, that's strange that there was nothing there. I have not yet received your crash report from TestFlight either.

If you could try to stress test build 99, it might help us better understand what's going on. There's some added logging information in that build to better understand memory usage.

By the way, last night there was an outage of our mailing list provider, groups.io. If you or anyone got any errors sending messages, you may try again now as everything seems to be working again.

Thank you,
Kosta

Re: I lost more text.

Chuck Dean
 

Hello,
I went into analytics, but I did not find anything marked extensions or Fliktype. I went from DIRECTV to helix. I scrolled through quickly but I did not see anything else that resembled either headings.
Chuck

On Jun 20, 2018, at 9:20 PM, FlickType <@FlickType> wrote:

Thank you Chuck. It usually takes a couple of days before I get your crash report through TestFlight. If you'd like, you can send it directly to me at beta@... to speed up our debugging process. You just go to your Settings app, then Privacy, Analytics, Analytics Data, find and open the relevant FlickType entry, and then share using the button at the top. All FlickType custom keyboard entries will start with the word "Extension", followed by a date and time.

Thank you for your help.
- Kosta


Re: I lost more text.

 

Thank you Chuck. It usually takes a couple of days before I get your crash report through TestFlight. If you'd like, you can send it directly to me at beta@... to speed up our debugging process. You just go to your Settings app, then Privacy, Analytics, Analytics Data, find and open the relevant FlickType entry, and then share using the button at the top. All FlickType custom keyboard entries will start with the word "Extension", followed by a date and time.

Thank you for your help.
- Kosta

I lost more text.

Chuck Dean
 

I lost more text.
Hi Kosta,
I just lost more text while typing in my journal at 8:34 PM
Unlike before, not all the text was lost, only the first sentence or two.
I have updated to build 98 before this happened.
Chuck

Re: Build 98

 

I should note here that this is another, more aggressive reduction in memory usage, with the assumption that the crash in question is caused due to memory issues. I know that at least some of the crashes we see are due to memory issues, but there may also be other causes. That's why it's not a definitive fix for the text loss issue, and we'd love to know if we need to be optimizing even further for memory, or if we need to be looking elsewhere.

As always, please try to use the custom keyboard as much as possible.

Thank you all for testing!

Kosta & Ashley

Build 98

 

- Second attempt at fixing a crash and text loss

Re: Another vanishing incident

Michael Maslo
 

Hello kosta,

I am a one finger typist. I hear the sounds but no text is written. I hope this helps.

On Jun 20, 2018, at 16:21, FlickType <@FlickType> wrote:

Thank you all, I will attempt to reduce memory even further to hopefully fix the crash and loss of text.

I think Michael's issue is the same as Benny's. Michael, do you also hear a clicking sound when that single letter appears? I should also note that if you happen to type fast with more than one finger you might accidentally trigger other gestures such as switching to caps or numbers.

Kosta


Re: Another vanishing incident

 

Thank you all, I will attempt to reduce memory even further to hopefully fix the crash and loss of text.

I think Michael's issue is the same as Benny's. Michael, do you also hear a clicking sound when that single letter appears? I should also note that if you happen to type fast with more than one finger you might accidentally trigger other gestures such as switching to caps or numbers.

Kosta

Re: Another vanishing incident

Chuck Dean
 


Hi Michael, 
 No, that is a different problem than the vanishing text. 
 Chuck 

On Jun 20, 2018, at 2:03 PM, Michael Maslo <michaelmaslo04@...> wrote:

 Hello, I am unsure if my issue is vanishing text but my issue is as follows. 
 
 I may try to type a word with six or seven letters and I just hear one letter instead of the whole word. I am unsure if it is pudding a space after each letter or not but it is weird. I cannot tell you how to duplicate this issue for it is not consistent. As a matter of fact as I type this email and tried to type a word, I had thought I had typed seven letters but there was only one letter on the screen of the seven I had typed. If this makes sense? 

Sincerely,, mike 


On Jun 20, 2018 at 15:41, <Chuck Dean> wrote:

Another vanishing incident


Hi Kosta, I was sending a text message with the iOS message app at 1:37 when I lost all my text. The last thing I did was put in a quotation mark.
Chuck



Re: Another vanishing incident

Michael Maslo
 

 Hello, I am unsure if my issue is vanishing text but my issue is as follows. 
 
 I may try to type a word with six or seven letters and I just hear one letter instead of the whole word. I am unsure if it is pudding a space after each letter or not but it is weird. I cannot tell you how to duplicate this issue for it is not consistent. As a matter of fact as I type this email and tried to type a word, I had thought I had typed seven letters but there was only one letter on the screen of the seven I had typed. If this makes sense? 

Sincerely,, mike 


On Jun 20, 2018 at 15:41, <Chuck Dean> wrote:

Another vanishing incident


Hi Kosta, I was sending a text message with the iOS message app at 1:37 when I lost all my text. The last thing I did was put in a quotation mark.
Chuck



Another vanishing incident

Chuck Dean
 

Another vanishing incident

Hi Kosta, I was sending a text message with the iOS message app at 1:37 when I lost all my text. The last thing I did was put in a quotation mark.
Chuck

Re: Build 95

Salman Haider
 

Hi Kosta
The app that I am specifically referring to is called Twitterrific. I really like their implementation of the Tip Jar feature because it allows for a monthly subscription as well as different amounts for one time contributions. As I said, it would allow people who want to continuously support the app and its development to be able to subscribe to such an option, as well as even allow those who want to make one time contributions every once in a while to do so.
Thanks,
Salman

On Jun 20, 2018, at 1:33 AM, FlickType <@FlickType> wrote:

What is the app that has the tip jar feature, or what it the feature
itself called?

Kosta
On Tue, Jun 19, 2018 at 5:25 PM Salman Haider
<salmanhaider.purdue@...> wrote:

Thank you Kosta. I can confirm that the tip jar option is definitely allowed as I do use at least one app that has that feature. It gives great flexibility in terms of contribution. Whether it's a monthly, annual or a one time contribution. So definitely something that you guys can consider.
Thanks.

On Jun 19, 2018, at 7:33 PM, FlickType <@FlickType> wrote:

Thank you Benny, build 88 is the suspect one on our end as well. While we're investigating, a couple things you could also try are updating to iOS 11.4, and trying the latest build on a different device if you happen to have one.

Thank you Salman for the pricing feedback. We will need to look into tip jar options and if those are allowed by Apple.

Kosta





Re: Build 95

Dave <dave.beckett.uk@...>
 

the envision AI app, gives people the option, to pay, with various subscriptions, or to make a one off purchase.
 

From: Chuck Dean
Sent: Wednesday, June 20, 2018 4:57 PM
Subject: Re: [FlickType-alpha] Build 95
 
Hello,
I think the ninety nine cent a month subscription is more than reasonable, it would be a steady income stream for Kosta and Ashley, and can be cancelled by the consumer at any time in case of some unforseen problem, like what happened to Fleksy.
 
Personally, I am against a one time purchase price. This app is very complex compared to other apps and will need constant maintenance as iOS evolves, and if the developers are not receiving a steady flow of income, there is no incentive to continue to work on the app.
Chuck

On Jun 20, 2018, at 8:05 AM, David Nason <dnason@...> wrote:

 
I would agree that having both monthly and annual options is a good idea. 
Of course both can be set and forget in the sense that you have auto renew.
 
Dave



On 20 Jun 2018, at 15:32, dlangley@... wrote:

What might be a bbetter thing to do to make people more comfortable with the subscription, is do the $9.99 for 1 year. This still gets regular money coming in (not that much) and people won't feel like they are being bogged down by yet one more monthly subscription. you want people to set it and forget it, not  think your competing with all the other subscriptions in life.  This stuff is difficult, as there are no right answers, and there's no solution that works for everyone. I will say, the basic trend I'm seeing is $1.99 a month, or $19.99 a year  and that seems to satisfy most people.  You know what you could do, set it at those prices, and offer fequent sales. 4th of july ssale? convention sale? laborday sale? This way, the people that want it now will pay $2 a month and if people are waiting for a bargain, they can get one, if they want to wait.  Keep doing what your doing. Your doing a great job

Re: Build 95

David Nason
 


I agree 100% with you chuck. 
 I do though think that a yearly option may appeal to some people. For example, $1 per month or $10 for the year. 
 
 Personally I'm on board whatever Kosta and Ashley decide to do. 
 
 Dave 
 


On 20 Jun 2018, at 16:57, Chuck Dean <cadean329@...> wrote:

Hello, 
 I think the ninety nine cent a month subscription is more than reasonable, it would be a steady income stream for Kosta and Ashley, and can be cancelled by the consumer at any time in case of some unforseen problem, like what happened to Fleksy. 
 
 Personally, I am against a one time purchase price. This app is very complex compared to other apps and will need constant maintenance as iOS evolves, and if the developers are not receiving a steady flow of income, there is no incentive to continue to work on the app. 
 Chuck 

On Jun 20, 2018, at 8:05 AM, David Nason <dnason@...> wrote:


 I would agree that having both monthly and annual options is a good idea. 
 Of course both can be set and forget in the sense that you have auto renew. 
 
 Dave 
 


On 20 Jun 2018, at 15:32, dlangley@... wrote:

What might be a bbetter thing to do to make people more comfortable with the subscription, is do the $9.99 for 1 year. This still gets regular money coming in (not that much) and people won't feel like they are being bogged down by yet one more monthly subscription. you want people to set it and forget it, not  think your competing with all the other subscriptions in life.  This stuff is difficult, as there are no right answers, and there's no solution that works for everyone. I will say, the basic trend I'm seeing is $1.99 a month, or $19.99 a year  and that seems to satisfy most people.  You know what you could do, set it at those prices, and offer fequent sales. 4th of july ssale? convention sale? laborday sale? This way, the people that want it now will pay $2 a month and if people are waiting for a bargain, they can get one, if they want to wait.  Keep doing what your doing. Your doing a great job

Re: Build 95

Chuck Dean
 

Hello, 
 I think the ninety nine cent a month subscription is more than reasonable, it would be a steady income stream for Kosta and Ashley, and can be cancelled by the consumer at any time in case of some unforseen problem, like what happened to Fleksy. 
 
 Personally, I am against a one time purchase price. This app is very complex compared to other apps and will need constant maintenance as iOS evolves, and if the developers are not receiving a steady flow of income, there is no incentive to continue to work on the app. 
 Chuck 

On Jun 20, 2018, at 8:05 AM, David Nason <dnason@...> wrote:


 I would agree that having both monthly and annual options is a good idea. 
 Of course both can be set and forget in the sense that you have auto renew. 
 
 Dave 
 


On 20 Jun 2018, at 15:32, dlangley@... wrote:

What might be a bbetter thing to do to make people more comfortable with the subscription, is do the $9.99 for 1 year. This still gets regular money coming in (not that much) and people won't feel like they are being bogged down by yet one more monthly subscription. you want people to set it and forget it, not  think your competing with all the other subscriptions in life.  This stuff is difficult, as there are no right answers, and there's no solution that works for everyone. I will say, the basic trend I'm seeing is $1.99 a month, or $19.99 a year  and that seems to satisfy most people.  You know what you could do, set it at those prices, and offer fequent sales. 4th of july ssale? convention sale? laborday sale? This way, the people that want it now will pay $2 a month and if people are waiting for a bargain, they can get one, if they want to wait.  Keep doing what your doing. Your doing a great job

Re: Build 95

David Nason
 


 I would agree that having both monthly and annual options is a good idea. 
 Of course both can be set and forget in the sense that you have auto renew. 
 
 Dave 
 


On 20 Jun 2018, at 15:32, dlangley@... wrote:

What might be a bbetter thing to do to make people more comfortable with the subscription, is do the $9.99 for 1 year. This still gets regular money coming in (not that much) and people won't feel like they are being bogged down by yet one more monthly subscription. you want people to set it and forget it, not  think your competing with all the other subscriptions in life.  This stuff is difficult, as there are no right answers, and there's no solution that works for everyone. I will say, the basic trend I'm seeing is $1.99 a month, or $19.99 a year  and that seems to satisfy most people.  You know what you could do, set it at those prices, and offer fequent sales. 4th of july ssale? convention sale? laborday sale? This way, the people that want it now will pay $2 a month and if people are waiting for a bargain, they can get one, if they want to wait.  Keep doing what your doing. Your doing a great job

Re: Build 95

dlangley@...
 

What might be a bbetter thing to do to make people more comfortable with the subscription, is do the $9.99 for 1 year. This still gets regular money coming in (not that much) and people won't feel like they are being bogged down by yet one more monthly subscription. you want people to set it and forget it, not  think your competing with all the other subscriptions in life.  This stuff is difficult, as there are no right answers, and there's no solution that works for everyone. I will say, the basic trend I'm seeing is $1.99 a month, or $19.99 a year  and that seems to satisfy most people.  You know what you could do, set it at those prices, and offer fequent sales. 4th of july ssale? convention sale? laborday sale? This way, the people that want it now will pay $2 a month and if people are waiting for a bargain, they can get one, if they want to wait.  Keep doing what your doing. Your doing a great job

Re: Build 95

Macster
 

Apologies, I meant to type my previous post under build 97. 

Macky 


On 19 Jun 2018, at 17:00, FlickType <hello@...> wrote:

Thank you all for the feedback. 

It seems that the act of updating a keyboard can sometimes make iOS behave unexpectedly and not always show the keyboard when it should. Perhaps rebooting any time you update or revert to a different build is a good habit to have. 

To support us while still testing, all you would have to do is download the app from the App Store at any time after we launch, and simply upgrade it. Then you can be using TestFlight builds while supporting us at the same time, smile.

Thank you!

Kosta  


On Jun 19, 2018, at 07:19, Chuck Dean <cadean329@...> wrote:


Hello, 
 I agree with Dave. I am also available to continue as a tester, but I would also like to be able to support the app. 
 Chuck 

On Jun 19, 2018, at 3:01 AM, David Nason <dnason@...> wrote:

So far so good for me with the keyboard itself. 
Though the bug I reported previously after changing a capital letter to a lower case letter still persists. 
 Re the upgrade side of it, when I select the upgrade button in the app, it does now tell me that I am already subscribed. Of course though that does mean I cannot test the process for carrying out the upgrade. 
 
 If you continue to want / need us testing after the app store release, I will be more than happy to continue doing so. 
 I will be more than happy to pay though, so if doing this, you might consider including a tip jar or something. 
 
 Dave 
 


On 19 Jun 2018, at 10:05, George Cham <George.cham@...> wrote:

Well, I hope I explained it ok. As I type, everything is going ok. Sometimes it will move to start a new sentence with a capital letter while I'm in the middle of typing.

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of FlickType <hello@...>
Sent: Tuesday, June 19, 2018 6:59:49 PM
To: alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Build 95
 
Hi George,

I assume you meant to type "And it's now" instead of "And it's not"?

On your question about what happens after we launch on the App Store:
as long as you are running a build that was downloaded from
TestFlight, you will be fully upgraded automatically at no cost. The
upgrade does not apply if the app is downloaded from the App Store. To
maintain the free upgrade you will therefore need to be on a
TestFlight build. I remind you that App Store builds are no different
than TestFlight builds, and any build that was released to the App
Store will also be available on TestFlight for some time, to make sure
there's always a stable build you can revert to if needed.

- Kosta


On Tue, Jun 19, 2018 at 1:45 AM George Cham <George.cham@...> wrote:
>
> Hi costa and Ashley. The  Full features of the paid version are  working. As I type, FlickType Will disappear while typing. And its not allowing me to complete a word, or sentence. Just a question on the in app purchase. When the full    screen keyboard is launched in  the App Store, and I download it will beta testers be      charged?
>
> Kind Regards,
>
> George Cham
>
> ‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
> Numbers 6:24-26
> Get Outlook for iOS
> ________________________________
> From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of FlickType <hello@...>
> Sent: Tuesday, June 19, 2018 6:32:42 PM
> To: alpha@flicktype.groups.io
> Subject: [FlickType-alpha] Build 95
>
> - Set the actual launch price for the paid feature. We got you all worried there for a second, smile. Thank you for all your feedback on the pricing.
> - TestFlight users are now automatically upgraded to always have the full custom keyboard functionality.
> - Speculative fix for the crash that causes lost text. If the issue persists, please let us know what you were attempting to do at the precise moment the crash occurred, as well as the time that it occurred. Also a set of steps which reliably reproduce the issue would be incredibly helpful, as we have been unable to reproduce the issue so far.
>
> Thank you for testing!
>
> Warmly,
> Kosta & Ashley
>
>
>
>