Date   

Re: Losing text.

Chuck Dean
 

Hello Alan
Depends on what I’m doing at the time, sometimes there’s nothing in the app switcher, sometimes there may be two or three apps.
That does not seem to be a contributing factor.
Chuck

On Jun 22, 2018, at 6:53 AM, Alan Lemly <@walemly> wrote:

Chuck,

Just out of curiosity, how many apps are running in the App Switcher when you experience the lost text? Is anything else running that might be a resource hog?

Alan Lemly
On Jun 22, 2018, at 3:16 AM, Chuck Dean <cadean329@...> wrote:

Losing text.
I am typing this with FlickType Classic. At 1:03 AM I lost the first line of text in an email reply. The screen flashed red so I dismiss the keyboard to see the text missing..
I avoided using the two finger gestures, because I thought they may be the problem, but I still lost text.
It seems the last three builds have me losing text almost every time I use the custom keyboard.

I am going to sleep now. 💤
Chuck




Re: Losing text.

 

Chuck,

Just out of curiosity, how many apps are running in the App Switcher when you experience the lost text? Is anything else running that might be a resource hog?

Alan Lemly

On Jun 22, 2018, at 3:16 AM, Chuck Dean <cadean329@...> wrote:

Losing text.
I am typing this with FlickType Classic. At 1:03 AM I lost the first line of text in an email reply. The screen flashed red so I dismiss the keyboard to see the text missing..
I avoided using the two finger gestures, because I thought they may be the problem, but I still lost text.
It seems the last three builds have me losing text almost every time I use the custom keyboard.

I am going to sleep now. 💤
Chuck



Losing text.

Chuck Dean
 

Losing text.
I am typing this with FlickType Classic. At 1:03 AM I lost the first line of text in an email reply. The screen flashed red so I dismiss the keyboard to see the text missing..
I avoided using the two finger gestures, because I thought they may be the problem, but I still lost text.
It seems the last three builds have me losing text almost every time I use the custom keyboard.

I am going to sleep now. 💤
Chuck


Re: Build 102, starting over.

George Cham
 

Do you have another device that's running ios 11. 4? If so, try it on that.

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS


From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 6:06:53 PM
To: alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Build 102, starting over.
 
 I just lost more text in the above reply. It seems worse than ever. 
 Chuck 

On Jun 22, 2018, at 1:04 AM, Chuck Dean <cadean329@...> wrote:

, I am using an iPhone eight running iOS eleven point three. 
 Chuck 
Hi George 

On Jun 22, 2018, at 12:29 AM, George Cham <George.cham@...> wrote:

Hi costa. Typing this reply using build 102. No vanishing text. Just a thought. Could the issue that chuck is experiencing be due to an older phone? Or operating system? Somehow, os mite  not be the problem. An older phone  and memory could be the cause.  I'm running ios 11. 4 on I phone 8.  And I pad pro. .

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 4:48:30 PM
To: Alpha
Subject: [FlickType-alpha] Build 102, starting over.
 
Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.





Re: Build 102, starting over.

Chuck Dean
 

 I just lost more text in the above reply. It seems worse than ever. 
 Chuck 

On Jun 22, 2018, at 1:04 AM, Chuck Dean <cadean329@...> wrote:

, I am using an iPhone eight running iOS eleven point three. 
 Chuck 
Hi George 

On Jun 22, 2018, at 12:29 AM, George Cham <George.cham@...> wrote:

Hi costa. Typing this reply using build 102. No vanishing text. Just a thought. Could the issue that chuck is experiencing be due to an older phone? Or operating system? Somehow, os mite  not be the problem. An older phone  and memory could be the cause.  I'm running ios 11. 4 on I phone 8.  And I pad pro. .

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 4:48:30 PM
To: Alpha
Subject: [FlickType-alpha] Build 102, starting over.
 
Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.





Re: Build 102, starting over.

Chuck Dean
 

, I am using an iPhone eight running iOS eleven point three. 
 Chuck 
Hi George 

On Jun 22, 2018, at 12:29 AM, George Cham <George.cham@...> wrote:

Hi costa. Typing this reply using build 102. No vanishing text. Just a thought. Could the issue that chuck is experiencing be due to an older phone? Or operating system? Somehow, os mite  not be the problem. An older phone  and memory could be the cause.  I'm running ios 11. 4 on I phone 8.  And I pad pro. .

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 4:48:30 PM
To: Alpha
Subject: [FlickType-alpha] Build 102, starting over.
 
Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.





Re: Build 102, starting over.

Paul Sutton
 

Its strange, I've never had the disappearing text issue. 
 Paul. 


On 22 Jun 2018, at 08:29, George Cham <George.cham@...> wrote:

Hi costa. Typing this reply using build 102. No vanishing text. Just a thought. Could the issue that chuck is experiencing be due to an older phone? Or operating system? Somehow, os mite  not be the problem. An older phone  and memory could be the cause.  I'm running ios 11. 4 on I phone 8.  And I pad pro. .

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 4:48:30 PM
To: Alpha
Subject: [FlickType-alpha] Build 102, starting over.
 
Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.





Re: Build 102, starting over.

George Cham
 

Hi costa. Typing this reply using build 102. No vanishing text. Just a thought. Could the issue that chuck is experiencing be due to an older phone? Or operating system? Somehow, os mite  not be the problem. An older phone  and memory could be the cause.  I'm running ios 11. 4 on I phone 8.  And I pad pro. .

Kind Regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS


From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of Chuck Dean <cadean329@...>
Sent: Friday, June 22, 2018 4:48:30 PM
To: Alpha
Subject: [FlickType-alpha] Build 102, starting over.
 
Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.





Build 102, starting over.

Chuck Dean
 

Hello,
I deleted Fliktype from my phone, and installed build 102. I was hoping that I could stop the vanishing text, however when I was trying to type this email, twice the text and vanished.

It’s seem to vanish after I tried typing the number 101. After I flipped right, after typing the number, it did not in service Bass then I flipped right again it inserted a period, and then I heard it say beginning of document.
Chuck

PS, this happened approximately 11:45 PM Pacific daylight Time.


Re: Losing text

 

Build 102 adds more logs to help us identify the lost text issue. If you do experience the issue, please report the date and time and any other information that you think might be helpful

Thanks,
Kosta.


Re: Losing text

 

Hi George,

You can send that to hello@... if you are experiencing the lost text issue.

Thanks,
Kosta




On Thu, Jun 21, 2018 at 11:17 PM George Cham <George.cham@...> wrote:
Hi costa, when sending settings and dictionary data what address should it go to?

Kind regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of George Cham <George.cham@...>
Sent: Friday, June 22, 2018 3:16:30 PM
To: alpha@flicktype.groups.io; alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Losing text
 
Hi costa, installed build 101. So far. No issues with vannershing text.

Kind regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of FlickType <hello@...>
Sent: Friday, June 22, 2018 2:23:53 PM
To: alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Losing text
 
For anyone who has experienced the lost text issue, the new build 101 comes with an "Export" button in settings to send us your settings and dictionary in order to help us debug this issue.
- Kosta




Re: Losing text

George Cham
 

Hi costa, when sending settings and dictionary data what address should it go to?

Kind regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS


From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of George Cham <George.cham@...>
Sent: Friday, June 22, 2018 3:16:30 PM
To: alpha@flicktype.groups.io; alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Losing text
 
Hi costa, installed build 101. So far. No issues with vannershing text.

Kind regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS

From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of FlickType <hello@...>
Sent: Friday, June 22, 2018 2:23:53 PM
To: alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Losing text
 
For anyone who has experienced the lost text issue, the new build 101 comes with an "Export" button in settings to send us your settings and dictionary in order to help us debug this issue.
- Kosta




Re: Losing text

George Cham
 

Hi costa, installed build 101. So far. No issues with vannershing text.

Kind regards,

George Cham

‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26
Get Outlook for iOS


From: alpha@flicktype.groups.io <alpha@flicktype.groups.io> on behalf of FlickType <hello@...>
Sent: Friday, June 22, 2018 2:23:53 PM
To: alpha@flicktype.groups.io
Subject: Re: [FlickType-alpha] Losing text
 
For anyone who has experienced the lost text issue, the new build 101 comes with an "Export" button in settings to send us your settings and dictionary in order to help us debug this issue.
- Kosta




Re: Losing text

 

For anyone who has experienced the lost text issue, the new build 101 comes with an "Export" button in settings to send us your settings and dictionary in order to help us debug this issue.
- Kosta


Re: Normal behavior?

Chuck Dean
 

Gesture. As I am typing this I got a red screen!.
Chuck

On Jun 21, 2018, at 6:58 PM, FlickType <@FlickType> wrote:

Thanks Chuck. How did you dismiss the keyboard? Gesture or button?
Kosta



Re: Normal behavior?

 

Thanks Chuck. How did you dismiss the keyboard? Gesture or button?
Kosta


Re: My analytics are turned off.

 

I'm not sure to be honest, but I think analytics might always be internally enabled for all TestFlight apps, and something along those lines is included in the TestFlight invite that you get.

Kosta




On Thu, Jun 21, 2018 at 5:45 PM Chuck Dean <cadean329@...> wrote:

Hello Kosta,
 I noticed that I have Share iPhone & Watch Analytics off
 Does this affect how you get the information?

 Chuck




Re: Normal behavior?

Chuck Dean
 


Hi Kosta, 
 I do not remember hearing anything except it read the only remaining text which was, chuck. 
 
 No, I didn't suspect that anything was wrong. 
 Chuck 

On Jun 21, 2018, at 5:33 PM, FlickType <hello@...> wrote:

Got it, thanks. Where you in the message body field of the default Mail.app? And when you dismissed the keyboard, did VoiceOver say, "Message body. Textfield"? Did you know anything might be wrong before you decided to dismiss the keyboard?

Kosta



On Thu, Jun 21, 2018 at 5:21 PM Chuck Dean <cadean329@...> wrote:

Sorry, poor choice of words. What I should have said, is when I dismissed the keyboard to send the email... 
 Chuck 

On Jun 21, 2018, at 5:18 PM, FlickType <hello@...> wrote:

Thanks. What do you mean exactly when you say "When I came back"?

On Thu, Jun 21, 2018 at 5:16 PM Chuck Dean <cadean329@...> wrote:
Hello,
Yes, I restarted my iPhone after updating to build 100.
I am dictating this because when I was trying to write this reply, I capitalize the be in the word build, and then use the magic tap to go to numbers to type in 100. When I came back to send, my text was missing.
Chuck

> On Jun 21, 2018, at 5:10 PM, FlickType <hello@...> wrote:
>
> Thanks Chuck. A few builds ago I made it so the screen would flash red whenever the keyboard gets a memory warning from iOS. I have since dropped the memory used by FlickType to well below the iOS threshold, so the fact that you are still getting those is very unexpected. In our analytics, I am currently only seeing 2 devices that are triggering memory warnings, among hundreds that are not. Have you restarted your device recently? There must be something quite unusual with your configuration or device, although I cannot say what.
>
> Kosta
>
>
>
>




My analytics are turned off.

Chuck Dean
 

Hello Kosta,
I noticed that I have Share iPhone & Watch Analytics off
Does this affect how you get the information?

Chuck


Re: Normal behavior?

 

Got it, thanks. Where you in the message body field of the default Mail.app? And when you dismissed the keyboard, did VoiceOver say, "Message body. Textfield"? Did you know anything might be wrong before you decided to dismiss the keyboard?

Kosta



On Thu, Jun 21, 2018 at 5:21 PM Chuck Dean <cadean329@...> wrote:

Sorry, poor choice of words. What I should have said, is when I dismissed the keyboard to send the email... 
 Chuck 

On Jun 21, 2018, at 5:18 PM, FlickType <hello@...> wrote:

Thanks. What do you mean exactly when you say "When I came back"?

On Thu, Jun 21, 2018 at 5:16 PM Chuck Dean <cadean329@...> wrote:
Hello,
Yes, I restarted my iPhone after updating to build 100.
I am dictating this because when I was trying to write this reply, I capitalize the be in the word build, and then use the magic tap to go to numbers to type in 100. When I came back to send, my text was missing.
Chuck

> On Jun 21, 2018, at 5:10 PM, FlickType <hello@...> wrote:
>
> Thanks Chuck. A few builds ago I made it so the screen would flash red whenever the keyboard gets a memory warning from iOS. I have since dropped the memory used by FlickType to well below the iOS threshold, so the fact that you are still getting those is very unexpected. In our analytics, I am currently only seeing 2 devices that are triggering memory warnings, among hundreds that are not. Have you restarted your device recently? There must be something quite unusual with your configuration or device, although I cannot say what.
>
> Kosta
>
>
>
>